FAQ
Frequently Asked Questions
How long does order processing take?
Orders are generally processed within 1–3 business days after successful payment confirmation.
How long does shipping take?
After dispatch, estimated shipping or transit time is generally 7–15 business days. Processing time is separate. See our Shipping & Delivery Policy.
Is shipping free?
Yes. Qualifying orders of $78 USD or more receive free standard shipping.
Can I track my order?
Yes. Tracking information will generally be sent by email once available.
How long do I have to request a return?
Eligible return requests may generally be submitted within 30 days after delivery. See our Return & Refund Policy.
Where should I send my return?
Please contact Customer Service before returning an item. We will provide the correct return address. Do not use the registered business address unless specifically instructed.
What if my item arrives damaged or incorrect?
Contact us at service@davenrock.com with your order number and photos where applicable.
How can I contact Davenrock?
Email us at service@davenrock.com.