Shipping & Delivery Policy

1. Order Processing

Orders are generally processed within 1–3 business days after successful order placement and payment confirmation.

Processing may include payment verification, product preparation, quality checks, packing, and preparation for carrier pickup.

2. Shipping Time

After an order has been processed and dispatched, estimated shipping or transit time is generally 7–15 business days.

The 7–15 business day shipping period does not include the initial 1–3 business day processing period.

3. Free Shipping

Davenrock offers free standard shipping on qualifying orders of $78 USD or more.

For orders below $78, applicable shipping charges will be displayed during checkout.

4. Tracking

Once tracking information becomes available, it will generally be sent to the email address associated with your order. Tracking may take some time to activate after the carrier receives and scans the package.

5. Delivery Delays

Delivery timing may be affected by carrier operations, customs processing, public holidays, weather, remote locations, high order volumes, or other transportation circumstances.

6. Shipping Address

Customers are responsible for providing accurate shipping information. If you notice an address error, contact us as soon as possible at service@davenrock.com. Changes may not be possible after dispatch.

7. Customs & Import Charges

International shipments may be subject to customs procedures, import duties, taxes, VAT, brokerage fees, or other charges imposed by the destination country or region. Unless otherwise stated at checkout, applicable import-related charges may be the recipient's responsibility.

8. Shipping Support

For shipping assistance, contact service@davenrock.com and include your order number and tracking number where available.

For return information, please see our Return & Refund Policy.