1. Order Processing & Dispatch

Orders are generally processed and prepared for shipment within 7–15 business days after successful order placement and payment confirmation.

Processing may include payment verification, product preparation, quality checks, packing, and handover to the shipping carrier.

2. Delivery Time

Delivery time begins after your package has been processed and handed over to the applicable shipping carrier.

Transit time may vary depending on destination, carrier, customs processing, public holidays, weather, remote locations, and other transportation circumstances.

Any estimated delivery date should be considered an estimate rather than a guaranteed delivery date.

3. Free Shipping

Davenrock offers free standard shipping on qualifying orders of $78 or more.

For orders below $78, applicable shipping charges will be shown during checkout before payment is completed.

4. Order Tracking

Once your package has shipped and tracking information becomes available, you will generally receive a shipping confirmation at the email address associated with your order.

Tracking information may require some time to become active after the carrier receives and scans your package.

5. Shipping Address

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an address error, contact service@davenrock.com as soon as possible.

Once your package has shipped, we may not be able to change the delivery address.

6. Shipping Delays

Processing or delivery may occasionally be affected by:

• High order volume
• Public holidays
• Carrier or transportation delays
• Customs processing
• Severe weather
• Remote delivery locations
• Incorrect or incomplete shipping information

7. Customs, Duties & Taxes

International shipments may be subject to customs procedures, import duties, taxes, VAT, brokerage fees, or other charges depending on the destination.

Unless otherwise stated during checkout, applicable import-related charges may be the responsibility of the recipient in accordance with local requirements.

8. Need Help With Your Shipment?

Email: service@davenrock.com

Please include your order number and tracking number when available.